The Keys to a Successful Web Site Today by John Eberhard
The Keys to a Successful Web Site Today: By John Eberhard President,
www.RealWebMarketing.net
Some web designers would have you believe that the most important thing about a
web site is that it has the latest Flash animation bells and whistles, i.e. the
latest gadgets. In other words, the most important thing is that it be visually
impressive.
In actual fact nothing could more from the truth.
Let's start from the assumption that the purpose of your web site is commercial
in nature. Its purpose is to generate or help generate revenue for your
company. So the site would then generally fall into one of two categories: 1)
it sells something or promotes something for sale, or 2) it is some kind of
site where people come for free content, but then you make revenue somehow from
the traffic you generate, such as through advertising or affiliate revenue
(sort of modeled after television).
So in general, the most important things about the way a web site is designed
are:
1. The site has compelling sales text on it, that convinces your visitors to
buy the products or services.
This is arguably the most important aspect of a web site. Well written,
compelling sales text can make the difference between a terrible and a terrific
conversion ratio, meaning what percentage of your web site visitors take a
desirable action (buying, or signing up for a free offer and giving you their
address). Watching these conversion ratios is important in gauging your
success.
There are numerous courses available that teach how to write sales copy for the
web. I've done several of them, and there's a bit to know about it.
2. There are features built into the site that capture identities of people who
are interested in your topic but don't buy right away, such as compelling free
offers.
This is another very important aspect of having a successful site. As a general
rule of thumb, you want to capture identities of people who visit your site who
don't buy right away. That should one of your mantras when designing or
revising the site.
Why? Because once you capture that identity, you can send him information via
email (which is free), that sells him on your products or services. You can go
for the jugular right away and immediately send him sales information, or you
can send him a newsletter with articles and information of general interest.
It's up to you, and what style works for you.
But the overall concept is to start collecting names and start a program to
regularly send those names information that will make them into customers.
And by the way, once someone has accepted your free offer or joined your
newsletter, they have now "opted in" to your list. You can send them
information to your heart's content without it being considered "spam."
It is a good idea, with your free offers, to put a checkbox for them (which by
default is checked) where they say they do want to be on your mailing list.
That way even if someone doesn't remember taking your free offer, and they
complain to one of the vigilante organizations on the Internet that claim to
police spam, then you have a paper trail showing they opted in.
There are a number of software programs you can purchase to send out bulk
email, depending on the size of your operation and the size of your lists.
3. The site is designed in such a way that it is easy to navigate through and
easy for your public to find what they need. Ease of navigation is one of the
key points of site design. For large sites, you must build a navigation system
that allows people to get around the site easily and find what they want
quickly.
For small sites, many of the most successful sites I have seen place most or
all of the information on one long page, with only one option at the bottom -
to buy the product.
But whether your site is large or small, you want to make it easy for the
person to navigate around, but you also want to lay it out in such a way that
the visitor does not have a million choices, so that he wanders aimlessly
around and then leaves.
You need to channel him to the optimum actions that you want him to do, such as
buying the product, taking the free offer, or joining an email mailing list.
Because if lots of visitors come to your site, but they leave without buying
something or giving you their name and email address, your chances of gaining
anything from those visits are remote. And it's expensive to generate web site
traffic, either in actual money spent or in your time spent in doing it the
cheap way. So either way, you need to capitalize on that traffic.
4. The site contains attractive graphics and picture elements, which do not
take too long to load and are not so overdone that they interfere with the
communication.
I am a big fan of the latest graphics. I love Flash and GIF animations and so
on, and I use them. But, some web sites go way overboard on this.
Graphics (such as buttons and navigation bars) should be used to give your site
the proper look and ambiance. Pictures should be used to illustrate concepts in
your text. But all this must be used in moderation. You must make sure that the
graphics and pictures do not get in the way of the communication.
I have seen web sites that are making literally millions of dollars per year,
that have very little or no graphics or pictures. Some of the sites I've seen
actually looked hokey or unprofessional. Yet they were making lots of money.
So now I probably sound like I'm anti-graphics on web sites. I'm not. I love,
and I create, really nice looking navigation bars and buttons, and I like to
put in pictures, charts, etc. A picture is worth a thousand words. But I also
know that the sales text is more important. So your graphics can't overwhelm it
or get in the way of it. Or worse, don't design graphic-heavy sites with no
room for text. 5. You have web statistic software so you can track visitor
activity. In order to effectively manage a web site, you need to know how many
people are coming to the site, what pages they are going to, and a variety of
other statistics. This is vital, in order to be able to track the success of
all your actions, and the success of all the changes you make to the site.
About the Author
John Eberhard is President of RealWebMarketing.net, a marketing consultant,
writer and political analyst living in the Los Angeles area. He can be reached
via www.realwebmarketing.net/contact.html
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